Boots Travel Insurance Reviews

I took out a new travel insurance policy after excellent service from customer services regarding a previous policy. I was able to get cover for several pre existing medical conditions at a competitive rate. Of course the true test comes if and when you need to make a claim.

Date of experience : July 29, 2020

Read 1 more review about Boots Travel Insurance Advertisement Apr 9, 2020

I contacted Boots Travel Insurance a…

I contacted Boots Travel Insurance a month ago to discuss amendments to documents. I have still heard nothing from the company and we are getting very close to our cover period. I understand it is a busy time but this is unacceptable given the standard normally received. I hope this review acts a catalyst for response.

Date of experience : April 09, 2020

Reply from Boots Travel Insurance

Thanks for taking the time to leave a review, my name is Edie and I'm part of the Boots Team. I'm sorry to hear you haven't heard back from our team, we're experiencing a huge influx of calls at the minute due to the Coronavirus. If you can email your policy number, full name, phone number, postcode and date of birth to responses@tifgroup.co.uk and I can arrange a callback to make the amendments to your policy.

23 reviews Aug 7, 2020

Satisfied Customer regarding Quote

Unfortunately I had to cancel my holiday due to a water infection referred to Kettering hospital & catheterised.I have just posted Drs letter with information requested & waiting to see if I will be reimbursed as it was out of my control.
I did think for the health issues I have & declared the price offered for insurance was very good ,way beyond my expectations. I have passed Boots Insurance on to some friends . I cannot give an opinion on the insurance company until I know the outcome.

Date of experience : August 07, 2020

Apr 5, 2020

go direct

I had no problem with booking my travel insurance with boots the information and insurance options that were given to me was just what I wanted and it was very easy to get on line even for me a 74year old man.and going direct to boots was cheaper than the price comparison sites

Date of experience : April 05, 2020

Jul 16, 2020

Lose, Lose

I paid £280 to make sure sure that I was well covered for our trip to America in July 2020. Unfortunately we weren't able to travel as our flights were cancelled and government advice is it is best not to travel. I couldn't contact Boots by phone, so filled in a form to see if I could reclaim some of my costs. Boots informed me that they couldn't pay out for Coronavirus related cancellations - but if I went ahead with my holiday, I wouldn't be insured! Then, to top it all, because I had tried to recoup my losses (even though I didn't receive a penny, they wouldn't even give me the 50% cancellation refund!!) Post Office insurance is giving 100% refunds! Don't use Boots Travel Insurance if you expect to get any money back!

Date of experience : July 16, 2020

Reply from Boots Travel Insurance

Hi Dis Gruntled,

Thank you for taking the time to leave us a review. My name is Sarah and I am one of the Boots Travel Insurance team.

I'm so sorry to hear about your experience with Boots Travel Insurance. We have never included cover for pandemics, or cover for cancellation in the event that there is a change in FCO advice to 'all but essential travel' to your trip destination.

We have also detailed our refunds policy within the policy documentation, and on our website. This is available to review before and after purchase, with full refunds being given in the 14-day cooling-off period if you feel your policy will not meet your needs.

I can completely understand your frustration, and have passed your comments back to the relevant teams for review. I understand you have already spoken to our Complaints team, and the next steps will be detailed at the end of their letter to you.

Advertisement 17 reviews May 22, 2021

Comprehensive application and cover

Very comprehensive application form that covers a lot of areas but is a little confusing at times. Just take it slowly and read all the details

Date of experience : May 22, 2021

10 reviews Aug 20, 2020

I liked how it was a reasonable price…

I liked how it was a reasonable price and also covered us for coronavirus. Easy to obtain online , everything came through easy to print off also extra cover taken for our gadgets

Date of experience : August 20, 2020

32 reviews Apr 2, 2020

I spoke with a very pleasant young man…

I spoke with a very pleasant young man who could not have been more helpful. I was delighted with the product. It was for annual insurance and, sadly, it looks increasingly unlikely that we'll be using it for some time!

Date of experience : April 02, 2020

Apr 6, 2020

We took out the insurance before any…

We took out the insurance before any issues of covid 19. Then out the blue you made changes. Breaking are contract saying covid 19 isn't covered. Think it's really unfair and should be compensated for this.

Date of experience : April 06, 2020

Reply from Boots Travel Insurance

Thanks for taking the time to leave a review, my name is Edie and I'm part of the Boots Team. I'm sorry to hear about your bad experience with us and would like to look into this for you.

I can confirm our policies do not cover for cancellation under FCO changes which you will find outlined in Policy A, Section 1 of your policy wordings. Your policy wordings have never changed, and are available to access on our website and would have been sent to you upon purchase.

When it comes to reimbursement, your tour operator (or airline/hotel if booked separately) is liable to reschedule or refund your trip. If they offer an alternative that you cannot accept, they must then provide another alternative or offer a refund. This is part of your Passenger Rights and your Consumer Rights, where you can find more information here: www.resolver.co.uk.

If you'd like any further help, please email your full name, policy number, postcode and date of birth to responses@tifgroup.co.uk.

Many thanks,
Edie

Advertisement 16 reviews Updated Jun 19, 2023

No cover for change of FCO advice

Following a trip interruption due to coronavirus (FCO advice changed whilst we were away), I spoke to their call centre who checked my specific policy wording and advised me to make a claim because it doesn't explicitly state that changes to FCO advice is not covered.

After logging the claim, I was told it had been denied due to them apparently not covering for a change in FCO travel advice, even though the policy does not state it. Disappointing to receive conflicting information and to have wasted my time, and also surprised that a recognised brand doesn't cover such a fundamental scenario (where they also say you won't be covered if you travel against FCO advice) on what was quite an expensive policy. Feel ripped off. Next time I will go with a big name insurer. Avoid.

*UPDATE*
They got in touch with me and offered a 50% refund. Better than nothing I suppose.

Date of experience : April 07, 2020

Reply from Boots Travel Insurance

Thank you for getting in touch, my name is Hallie and I am part of the team here at Boots. I am so sorry to learn of the difficulty and miscommunication you have experienced, this is not the level of customer service we pride ourselves on.

I can confirm that Section A1 of our policy wordings state that we can provide cover if you're unable to travel because:

• You or a travelling companion is ill, injured or dies before the trip starts.
• A close relative or a close business associate of yours in your home country is ill, injured or dies before the trip starts.
• The person you are going to stay with is ill, injured or dies before the trip starts.
• You are required for jury service or as a witness in a court of law.
• You, or a travel companion being made redundant.
• Of the requirements of HM forces.

Unfortunately, cover for FCO changes is not listed within this section, meaning we are unable to provide cover for cancellation under these circumstances.

However, there are many initial steps you must take to getting reimbursement for your trip. If you booked a package holiday, you can contact your tour operator who is liable to provide compensation. If you booked independently, you must contact your airline and hotel separately. They are responsible for either rescheduling, refunding or offering compensation in another form i.e. travel credit. If they offer you an alternative that you cannot accept, they must then offer you a full refund. This is detailed in your Passenger Rights, which you can read more about here: http://resolver.co.uk.

Also, if you're able to reschedule your trip to another date I would be more than happy to arrange for your policy dates to be amended to suit your new trip. This will be free of charge provided it's the same duration/location. To do this, all you will need to do is email me with confirmation of your full name, policy number and phone number to responses@tifgroup.co.uk.

If you're unable to reschedule, and will no longer be travelling or making a claim against your policy, you will then have the option to cancel your policy, which you can do by emailing me the same details listed above to responses@tifgroup.co.uk.

Again, please accept my sincerest apologies for the inconvenience you are experiencing, and recommend you take the advised steps above to recover your costs. If you have any further questions, please do not hesitate to ask.