Check your tenancy deposit is protected

Your landlord or agent must protect your tenancy deposit if you have an assured shorthold tenancy (AST).

There are 3 deposit protection schemes. Your landlord or agent chooses the scheme.

Your landlord must give you written information to tell you where your deposit is protected.

W hich scheme is protecting your deposit?

There are 3 scheme providers:

• Deposit Protection Service (DPS)
  0330 303 0030
• mydeposits
  0333 321 9401
• Tenancy Deposit Scheme (TDS)
  0300 037 1000 (insurance scheme)
  0300 037 1001 (custodial scheme)

You need a postcode, surname, tenancy start date and deposit amount to search.

Call your scheme if you cannot get into your online account.

If you cannot find your deposit

If you have a joint tenancy, try searching using another tenant's surname.

Check the deposit protection rules to see when your deposit should have been protected.

Find out what should happen to your deposit if your landlord or agent has changed.

If your landlord will not return your deposit

All the deposit protection schemes offer free dispute resolution.

Last updated: 9 May 2024